We lead the industry in experience. Our virtual assistants have an average of 12.3 years of work experience.
Our customer retention is second to none, with an average stay of 9.6 years. We hope to build a beautiful relationship with you too.
It's so easy to hire a dedicated VA. Simply request an obligation-free trial to get started. After the trial, service is month-to-month. Cancel any time.
We provide immense savings compared with hiring local staff. No overheads. No hidden fees. No long-term contracts.
Regina interviews one of our highly-experienced VAs, Anthea, about what it takes to deliver excellent service as a VA.
Build your customer service team with fluent and friendly VAs. Our seasoned professionals can care for your customers by phone, chat, email or other online methods.
Sure, you can handle routine tasks for your business but why should you? Our VAs can handle all manner of organizing, processing, data entry and monitoring tasks, leaving you to focus on high-yield issues.
Cater for customers and business associates in different time zones. Our VAs can start their shift at any time that suits you, so can keep your business running while you sleep.
We will assign a VA who has the experience, skills and interest to build a career in your field. They will accumulate knowledge and become an increasingly valuable member of your team.
Christy did an excellent job with a do-anything attitude and was able to refer to previous instructions to get into a groove of daily tasks.
I find your company and service to be VERY professional and I get more and more excited about "our" future work!.
Elaine has been excellent! Thanks for the help!
Jasmin has been fantastic and super awesome to work with!
Your team has been awesome and wonderful! Thank you so much for all your hard work. You have saved us!.
Complete the form below and we will contact you within one working day to get the ball rolling on your free trial.
Yes. To get started, all you need to do is to submit a Trial Request. No payment is required and we won’t ask for your credit card details.
Once we assign a VA to commence work for you, you will be able to trial working with that VA for up to one week before making your decision about whether you want to proceed with hiring the VA. If you do not want to proceed then there is no charge for that VA at all. If you do wish to proceed though then we will invoice you for the next month of service. You can then pay the invoice within 3 days to secure the VA. Service is then provided on a month-to-month basis and you can cancel at any time to avoid further charges. Most customers choose to stay for years and years. We hope you will too.
Most of our virtual assistants are located in the beautiful city of Cebu in the Philippines – you can read why Cebu is such a great location for your VA team here. If you require a graphic designer, typesetter, web developer or digital marketer, then your assigned VA may be located in our offices in India. If you prefer for your VA to be in a particular location (Cebu or India) then we will do our best to accommodate you.
Since your virtual assistant works exclusively for you then you can assign almost any task you wish. Our virtual assistants are not able to perform tasks that involve:
We recommend that you take the virtual assistant’s skillset and career profile into account when assigning tasks. For example, if you hire a web developer VA and assign predominantly data entry work to that VA then the developer may quickly seek employment elsewhere to focus more on web development work.
As soon as you request a trial, one of our sales team will contact you to find out more about your needs. Once we have a full picture of what you are looking for we will get straight to work on identifying a VA who beautifully matches your needs.
It usually takes 2-3 days before your virtual assistant commences work, depending on your needs.
If you would like to interview the virtual assistant before deciding whether to proceed with trialing them then we would be happy to arrange that for you.
Our full-time virtual assistants work from Monday to Friday for 9 hours each day including a one-hour meal break in the middle of each shift (so 8 hours of work each day). You can specify the shift start time when you hire a full-time VA. The shift start time needs to be the same each day so that your virtual assistant can settle into a stable sleep-wake cycle.
We’ll provide a phone number in your local area (USA, Canada, United Kingdom, Australia and New Zealand plus other countries subject to availability) which you can use to contact your virtual assistant at any time during their shift. You can also contact your VA via email or free online text chat services such as Skype, Discord, etc. In addition, your VA will send you an email at the start and end of each shift to update you on progress and important events during the shift.
In the unlikely event that you would like to change your virtual assistant for any reason, please simply get in touch with our Advanced Corporate Support team and we will be happy to arrange a replacement or, if you prefer, we can find an alternative solution to whatever issue you are facing. Our Advanced Corporate Support team is always at your service.
The payment methods available to you will depend on the country you are located in but typically include payments via credit card, domestic bank transfer, international wire transfer, Paypal and Wise. Our billing cycle is monthly in advance and you can cancel at any time to avoid further charges.